Returns & Exchanges

At Rovanest, operated by 1001454663 Ontario Limited (Ontario, Canada), customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are happy to assist.

1. Return Window

You may request a return within 30 days of delivery. After 30 days, we are unable to offer a refund or exchange.

2. Return Eligibility

To qualify for a return:

The item must be unused and in its original condition
The item must be in its original packaging with all tags attached
Proof of purchase is required

3. Return Authorization Process

Before sending any item back, please get in touch with us at contact@rovanest.com to request return authorization.

Once approved, we will provide detailed return instructions. This helps us ensure your return is properly tracked and processed.

4. Return Address

Authorized returns should be mailed to:

1001454663 Ontario Limited
155 Church Street
Toronto, Ontario M5B 1Y4
Canada

Customers are responsible for return shipping costs unless the item arrived damaged or defective.

5. Refund Process

After we receive and inspect your return, we will notify you via email regarding approval status.

If approved, your refund will be issued to your original payment method within 5–10 business days.

6. Exchanges

We replace items only if they are defective or damaged upon arrival. Please contact us within 48 hours of delivery if your item arrives damaged.

7. Delayed Refunds

If you have not received your refund:

Please check your bank account again
Contact your credit card provider, as processing times may vary
If the issue persists, contact us at contact@rovanest.com