Privacy Policy

Rovanest is operated by 1001454663 Ontario Limited, a registered company in Ontario, Canada.

We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.

This Privacy Policy applies to www.rovanest.com and any related services where this policy is displayed.

1. Information We Collect

We may collect the following categories of personal information:

Contact Information
Name, email address, billing address, shipping address, and phone number.

Payment Information
Payment details are processed securely through third-party encrypted payment gateways. We do not store full credit card numbers on our servers.

Order Information
Details of products purchased, returns, exchanges, and transaction history.

Technical Information
IP address, browser type, device type, time zone, and cookies.

Customer Support Communications
Information you provide when contacting us via email or chat.

We do not knowingly collect sensitive personal information (such as social security numbers, health data, or racial/ethnic information).

2. How We Collect Information

We collect information:

Directly from you when you place an order or contact us
Automatically through cookies and similar tracking technologies
From service providers such as payment processors and analytics providers

3. Cookies & Advertising

We use cookies to:

Enable secure checkout
Improve website performance
Understand how customers use our website
Provide relevant advertisements

We use tools such as Google Analytics and Google Ads to understand website traffic and marketing performance.

You may manage cookie preferences through your browser settings. You can also manage advertising preferences through your Google Ad Settings.

SMS marketing messages are sent only to customers who have explicitly opted in. You may unsubscribe at any time by replying “STOP” to any SMS message.

4. How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer support
Communicate order updates
Improve our website and services
Prevent fraud and enhance security
Comply with legal obligations

We do not sell your personal information.

5. Sharing of Information

We may share your information with:

Payment processors
Shipping carriers
Website hosting providers
Marketing and analytics service providers
Legal authorities, when required by law

These third parties only receive the information necessary to perform their services.

6. Data Retention

We retain personal information only as long as necessary to:

Complete transactions
Provide customer support
Meet legal and tax obligations
Resolve disputes

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

While we take appropriate measures to secure your data, no method of online transmission is completely secure.

8. Your Rights

Depending on your location, you may have the right to:

Request access to your personal information
Request correction of inaccurate data
Request deletion of your personal information (subject to legal limitations)
Opt out of marketing communications at any time

To exercise these rights, please contact us.

9. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children under 13.

10. Contact Information

Rovanest
Operated by 1001454663 Ontario Limited
155 Church Street
Toronto, Ontario M5B 1Y4
Canada

Email: contact@rovanest.com